RETURNS AND EXCHANGES

If you are not completely satisfied with a Brush Salon purchase or gift for any reason, Brush Salon welcomes you to return new or gently used products for an exchange if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit (if returned to us by mail) or store credit (if returned in-store). In order to complete the return, you must have a proof of purchase.

Please review our return, refund, and exchange policies below for Brushsalon.ca purchases and in-store purchases. Products must be returned in new or gently used condition. Brush Salon monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that Brush Salon  will no longer accept any returns from that customer, with or without a receipt.

All returns are subject to validation and approval at Brush Salon’s discretion. Brush Reward points associated with all refunds will be removed when the refund transaction is processed.

Please do not return the product without first contacting our customer service team. We cannot guarantee a return if this process is not followed. To start your return process, please contact us: admin@brushsalon.ca

We will provide a return address. In your return please include your order confirmation. We also suggest purchasing a tracking number as we will not be responsible for your package if it is lost in transit.

All products are individually quality checked before leaving our warehouse, shipped in protective packaging and delivered with a trusted shipping provider. 

Please be aware that refunds can only be made to the payment method or credit card used for the original purchase.