Brush Salon | Returns & Exchanges Policy

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Returns & Exchanges Policy

At Brush Salon, we are committed to providing our customers with exceptional products and services. We understand that there might be instances where returns or exchanges are necessary, and we are here to assist you with that process. Please note that all shipping costs associated with returns and exchanges are the responsibility of the customer.

Return and Exchange Policy:

  • New or gently used products can be returned for an exchange within 30 days of the original purchase. Returns made between 31 and 60 days after the purchase date are eligible for online or store credit, depending on the return method. To initiate a return, please reach out to our customer service team at admin@brushsalon.ca.
  • For a successful return or exchange, it is essential to provide proof of purchase. Please be aware that Brush Salon monitors return activity and reserves the right to refuse future returns in cases of excessive or potentially fraudulent behavior.
  • All hot tools, hair brushes, hair accessories and sale items are considered final sale and are not eligible for return or exchange. Additionally, any Brush Reward points associated with refunded purchases will be removed during the refund process.

Return Shipping Process:

Before returning a product, please contact our customer service team to begin the return process. Upon approval, you will receive a return address. Ensure your order confirmation is included in the shipment for prompt processing, and consider using a tracking number for secure transit.

Refund Policy:

While we conduct thorough quality checks and secure packaging, if a refund is necessary, it will be issued to the original payment method or credit card used for the initial purchase.

For further inquiries or assistance, please reach out to our customer service team at admin@brushsalon.ca. We value your satisfaction and appreciate your understanding of our shipping policy.

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