PROCESSING

Processing times may be delayed. Generally processing times are within 1-4 business days. We make every effort to process your order within 24 hours, however orders placed over weekends or holidays may take a little longer. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.

Further, we cannot be responsible for delays incurred by our shipping couriers or any other circumstances beyond our control. Orders may be processed in 2 shipments for a faster delivery time, in this case the customer will receive 2 tracking numbers.

We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order. We appreciate your patience and understanding as we work through this together.

SHIPPING 

Brush Salon is now offering Free Shipping on orders $100+ to all BC residents and Free Shipping on orders $150+ to all other provinces within Canada. 

 Shipping Method
Cost
Region
Expedited (Guest Checkout Orders $100+) Free
BC Residents
Expedited (Guest Checkout Orders $150+) Free  Canada Nationwide
Expedited Calculated at checkout All US States & Canadian Provinces
Xpress
Calculated at checkout
All US States & Canadian Provinces
Priority
Calculated at checkout
All US States & Canadian Provinces

We ship directly from our distribution center and delivery times are based on the destination. All orders process and ship Monday - Friday, excluding federal holidays within Canada. Packages do not ship from our distribution center on weekends or the following Canadian holidays:

  • New Year’s Day
  • Family Day
  • Good Friday
  • Easter Monday*
  • Victoria Day
  • Canada Day
  • Civic Holiday / British Columbia Day
  • Labour Day
  • Thanksgiving Day
  • Remembrance Day
  • Christmas Day
  • Boxing Day
Authority to leave  

Please ensure you provide a delivery address that is open during business hours (preferably a business address) to ensure the safe delivery of your parcel. Where a delivery is attempted and no one is available to accept the parcel, your parcel will be left in a secure location*. Please note we cannot be responsible for any lost or stolen parcels once they have been dispatched by us.

Taxes & Duties

Please note for all international orders, the customer will be responsible for any taxes and duties upon delivery.

Rejected shipments

Shipments failed to be claimed or rejected by the customer for any reason will be returned to Brush Salon. A $15.00 CAD return fee will be charged and the remaining amount will be refunded in the form of a store credit.

Changes to orders

We are unable to make changes to orders once they have been shipped. To add or to make changes to orders before they are shipped, please contact us at bookings@brushsalon.ca. 

If your order is returned due to an insufficient address, we will charge a $5.00 CAD return fee and issue a store credit for the remaining amount. It is your responsibility to contact the courier to redirect your order to the correct address. We will not be responsible if your order is delivered to the incorrect address you provided.