Shipping Policy
Processing times may be delayed during peak periods. Generally, orders are processed within 1-4 business days. While we strive to process orders within 24 hours, orders placed over weekends or holidays may take longer. Additional delays may occur during holidays, product launches, re-stocks, limited edition releases, and promotions.
We cannot be held responsible for delays caused by shipping carriers or unforeseen circumstances beyond our control. To expedite delivery, some orders may be shipped in two separate shipments, in which case you will receive two tracking numbers.
You will receive a notification as soon as your order ships or if we encounter any issues fulfilling your order. We appreciate your patience and understanding.
Shipping
Brush Salon offers Free Shipping on orders of $150+ for BC residents and Free Shipping on orders of $200+ for all other provinces within Canada.
Orders are shipped directly from our distribution center. Delivery times depend on the destination and do not account for potential customs delays.
All orders are processed and shipped Monday - Friday, excluding Canadian federal holidays. Packages do not ship on weekends or on the following holidays:
- New Year’s Day
- Family Day
- Good Friday
- Easter Monday*
- Victoria Day
- Canada Day
- Civic Holiday / British Columbia Day
- Labour Day
- Thanksgiving Day
- Remembrance Day
- Christmas Day
- Boxing Day
Shipping Protection
Our Shipping Protection Plan is designed to offer peace of mind for your orders. By adding this optional coverage to your purchase, you’re protected against lost or damaged packages.
What the Shipping Protection Covers:
Lost Packages: If your package is lost in transit, we will investigate and replace your order at no additional cost.
Damaged Packages: If your package arrives damaged, you can file a claim for a replacement or store credit. Please provide clear photos of the damaged package and products for verification.
With our Shipping Protection Plan, you can shop with confidence knowing your order is covered!
Please Note: To help ensure a smooth delivery, we recommend using a shipping address where someone will be available to receive the package, such as a workplace or home where someone is present during delivery hours. We also encourage you to track your package and be aware of the expected delivery date, as we cannot be held liable for stolen packages once they have been marked as delivered.
Authority to Leave
Please provide a delivery address where someone is available during business hours (preferably a business address) to ensure secure delivery. If no one is available at the time of delivery, the parcel may be left in a secure location.*
Please note: Brush Salon is not responsible for lost or stolen parcels once they have been dispatched.
Taxes and Duties
For international orders, customers are responsible for any applicable taxes and duties upon delivery.
Rejected Shipments
Shipments that are unclaimed or rejected by the customer will be returned to Brush Salon. A $15.00 CAD return fee will be deducted, and the remaining balance will be issued as store credit.
Changes to Orders
Once an order has been placed, we are unable to make changes, including product modifications or shipping updates. We cannot combine orders or adjust items after an order has been submitted.
If an order is returned due to an insufficient address, a $5.00 CAD return fee will be applied, and the remaining balance will be issued as store credit. It is the customer’s responsibility to contact the courier to redirect the shipment to the correct address. Brush Salon is not responsible for orders delivered to an incorrect address provided by the customer.