Refund policy

At Brush Salon, we’re committed to providing exceptional products and service. While we hope you love every purchase, we understand that occasionally a return or exchange may be necessary — and we’re happy to assist.

Please note: All shipping costs associated with returns and exchanges are the responsibility of the customer.

Returns & Exchanges:

If you’re not completely satisfied with your purchase, whether for yourself or as a gift, you may return new or gently used products under the following guidelines:

  • Within 30 days of the original purchase:
    Eligible for an exchange (in-store or by mail).

  • Between 31–60 days of the original purchase:
    Eligible for online store credit (if returned by mail) or in-store credit (if returned in person).

To initiate a return or exchange, please contact our customer service team. Proof of purchase is required for all returns, and products must be in new or gently used condition to be eligible.

Final Sale Items:

The following items are final sale and not eligible for return or exchange:

  • Styling hot tools
  • Hair brushes
  • Wellness products (including adult devices)
  • Sale items
  • Gift sets

Any Brush Reward Points earned from a returned purchase will be deducted once the refund or store credit is processed.

All returns are subject to validation and approval at Brush Salon’s discretion. Excessive or potentially fraudulent return activity may result in the refusal of future returns, with or without proof of purchase.

Return Shipping Instructions:

Please contact our customer service team at admin@brushsalon.ca to initiate the return process before sending any items back. We cannot guarantee return processing without prior approval.

Once approved, you’ll receive the return address along with further instructions.

Please include your order confirmation inside the return package to ensure prompt and accurate processing. We strongly recommend using a trackable shipping method, as Brush Salon is not responsible for packages lost in transit.

Refund Policy:

All products are carefully inspected before leaving our warehouse. If a refund is approved, it will be issued to the original payment method or credit card used for the purchase for security reasons.

Alternatively, store credit can be issued upon request.