Salon FAQs

You can book your appointment by

1. Online -click here

2. Email -

3. App - Download Now (Free)

4. Telephone - +1 (604) 559-1737

If you are not able to find a spot online, give us a call. We are able to accommodate more quickly over the phone due to high requests/emails for our Stylists.

Please note, due to the nature of our services, the salon is not responsible for any lost or damaged clothing* 

BRUSH salon requires a credit card number to reserve your appointment. We understand you have a busy schedule and we are more than happy to cancel or reschedule your appointment 48 hours prior to your scheduled service. 

If you cancel within the 48 hour window, this will be considered a late cancellation and you will be charged 50% of the cost of your service. Cancellations less than 24 hours before your appointment, or a no-show, will be charged at the full price of your scheduled service.

Thank you so much for your understanding and we cannot wait to have you in our chair again!

We respect each person’s right to express and present themselves relative to their race, colour, religion, culture, ethnic background, sexual orientation, gender-identity, physical and mental ability.

We believe in inclusivity and strive to make you feel confident and comfortable in a safe space. If you have a preferred pronoun (she/her, they/them, he/him) please feel free to let us know and provide us with your preferred pronoun!

We have a diverse array of parking at both of our locations. In East Vancouver, you can find complimentary street parking directly in front of the salon after 10:00AM.

At our Gastown location, you can find metered street parking or Easy Park parkade directly across the street. As our Gastown location is in a bustling area, please allow additional time to secure a spot.

We understand, sometimes things can come up. If you’re running late, please notify the salon via phone +1 (604)-559-1737 as soon as possible.

We may be required to modify the service originally scheduled to accommodate your appointment. Arriving more than 15 minutes late could end up as a cancelled appointment as we may not have enough time to fulfill your scheduled service.

In saying that, we do our best to begin and finish our services on time. However, as all our guests have unique needs, we can run behind from time to time. We will do our best to inform you if we are running behind and will contact you as soon as possible. Thank you for your patience and understanding on this matter.

As a pet-friendly salon, we are pleased to welcome service animals and well-behaved dogs at BRUSH. Please ensure your dog is leashed at all times throughout your service.

If you are unable to find an appointment with your regular stylist, you are welcome to book with any other BRUSH team member. You are our priority and we all aim to serve everyone’s guests, not only our own.