Salon faqS

You can book your appointment online, by e-mail (, through our app, or by calling the salon at 604.559.1737.

If you are not able to find a spot online, give us a call. We are able to accommodate more quickly over the phone due to high requests/e-mails for our Stylists.

Please note, due to the nature of our services, the salon is not responsible for any lost or damaged clothing. 

BRUSH salon requires a credit card number to reserve your appointment. We understand you have a busy schedule and we are more than happy to cancel or reschedule your appointment within 48 hours of your scheduled service. 

If you cancel within the 48 hour window, this will be considered a late cancellation and you will be charged 50% of the cost of your service scheduled. Cancellations less than 24 hours before your appointment, or a no-show, will be charged at the full price of your service scheduled.

Thank you so much for your understanding and we cannot wait to have you in our chair again!

We have a diverse array of parking at both of our locations. In East Vancouver, you can find complimentary street parking directly in front of the salon after 10:00AM.

At our Gastown location, you can find metered street parking or Easy Park parkade directly across the street. As our Gastown location is in a bustling area, please allow additional time to secure a spot.

Due to health and safety regulations, we are no longer able to accept any exchanges or returns for online or in salon purchases. If you received a damaged parcel, please email us at retail purchases are final sale.

We respect each person’s right to express and present themselves relative to their race, colour, religion, culture, ethnic background, sexual orientation, gender-identity, physical and mental ability.

We believe in inclusivity and strive to make you feel confident and comfortable in a safe space. If you have a preferred pronoun (she/her, they/them, he/him) please feel free to let us know and provide us with your preferred pronoun!

We understand, sometimes things can come up. If you’re running late, please notify the salon
via phone (604.559.1737) as soon as possible. We may be required to modify the service
originally scheduled to accommodate your appointment. Arriving more than 15 minutes late
could end up as a cancelled appointment as we may not have enough time to fulfill your
scheduled service.

In saying that, we do our best to begin and finish our services on time. However, as all our
guests have unique needs, we can run behind from time to time. We will do our best to inform
you if we are running behind and will contact you as soon as possible. Thank you for your
patience and understanding on this matter.

We want our guests (often other mother’s enjoying some time away from their own) to feel
relaxed and at ease when visiting us. We kindly ask that you find child care and keep children at
home. However, we understand that circumstances can change. If bringing your child, please
assist them in respecting our space to ensure our guests can have the relaxing experience they

As a pet-friendly salon, we are pleased to welcome service animals and well-behaved dogs at
BRUSH. Please ensure your dog is leashed at all times throughout your service.

Out of respect of other guests and to maintain a serene atmosphere, smart phones and other
electronic communication devices are to be silenced during your appointment. If you need to
make a phone call, please make it away from other guests.

If you are unable to find an appointment with your regular stylist, you are welcome to book
with any other BRUSH team member. You are our priority and we all aim to serve everyone’s
guests, not only our own.