Salon FAQs

Booking an appointment?

You can book your appointment online, by e-mail (, or by calling the salon at 604.559.1737.

If you are not able to find a spot online, give us a call. We are able to accommodate more quickly over the phone due to high requests/e-mails for our Stylists.

Please note, due to the nature of our services, the salon is not responsible for any lost or damaged clothing. 

What is your cancellation policy?

Brush Salon requires a credit card number to reserve your appointment. We understand you have a busy schedule and we are more than happy to cancel or reschedule your appointment within 48 hours. 

Should you cancel or change your appointment outside the 48 hour window, your credit card on file will be charged for 50% of the Service fee. Should you not show up to your appointment, 100% of the services booked will be charged to the card on file.

Thank you so much for your understanding and we cannot wait to have you in our chair again!

Where do I park?

We have a diverse array of parking at both of our locations. In East Vancouver, you can find complimentary street parking directly in front of the salon after 10:00AM.

At our Gastown location, you can find metered street parking or Easy Park parkade directly across the street. As our Gastown location is in a bustling area, please allow additional time to secure a spot.

Product returns or exchanges
Inclusivity Policy

We believe in inclusivity and strive to make you feel confident and comfortable in a safe space. If you have a preferred pronoun (she/her, they/them, he/him) please feel free to let us know and provide us with your preferred pronoun!