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FREE DOMESTIC SHIPPING ON ALL ORDERS $99+ | COVID-19: UPDATE
FREE DOMESTIC SHIPPING ON ALL ORDERS $99+ COVID-19: UPDATE

FAQs

COVID-19 Update Learn more about our Exchange & Refund Policy

Can I exchange my product?

Due to health and safety regulations, we are no longer able to accept any exchanges for online or in salon purchases. If you are not satisfied with your product or received a damaged parcel, please email us at admin@brushsalon.ca.

Can I get a refund?

At Brush, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied. Contact us via email at admin@brushsalon.ca. 

Please note all hair accessories, hair brushes, combs, hair extensions, hair tools and appliances are all FINAL SALE.

Shipping Learn more about our shipping policies

What shipping methods are available?

  • Canada Post Expedited Parcel - 1 to 7 business days.
  • Canada Post Xpresspost - 1 to 3 business days - Not Available at this time.
  • Canada Post Priority - 1 to 3 business days - Not Available at this time.
We offer complimentary expedited parcel delivery on all orders over $99 within 1 to 7 business days. 
Purchases are delivered in an custom Brush box filled with biodegradable filling, with the exception of certain items.

How long will it take to get my package?

We make every effort to process your order within 24 hours, however orders placed over weekends or holidays may take a little longer. Once your order is processed you will receive an order confirmation followed by a shipping confirmation. International orders are typically shipped via Canada Post.

For an estimated cost on shipping and tax, please visit the cart or checkout page. Please note that shipping does not include duties and taxes as these vary by country.

A note from Canada Post: Customers should anticipate delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel volumes

Do you ship internationally?

Yes, we do! We ship all over Canada and the US. For international destinations please email admin@brushsalon for orders.

Does my order come with a tracking number?

Once the order has been processed, we will send an email with tracking information. Click on the link to track your package. Please note it may take up to 48 hrs for your tracking number to be activated after your order has been processed.

Orders Learn more

How can I reach your customer service team and when should I expect a response?

For customer service inquiries only, please email admin@brushsalon.ca. Our Customer Service team is available M-F 8am - 5pm pst. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.

Curbside Pick Up

We have 2 locations for you to pick up your order. At checkout, please select the pick up option and we will send you a message as soon as your order is ready for pick up.